Moving with Robert Green

This is episode number 188 of The Homeowner Show. Whether you DIY or looking to hire, we're here to help you find the best information and options for you and your home. My name is Kevin Hackett, and here with me is Craig Williams.

Hello, hello, hello, and welcome to The Homeowner Show. We're so glad that you could join us for another episode here in The Homeowner Show studios. How you doing, Kev?

I am, and I'm tired. I'm tired, but I'm good, man. Things are good. Like, life is, uh, it's fantastic. Things are moving forward with buying a house and all the things are happening. I mean, Easter has just gone by, which is fantastic.

Well, it will have gone by.

Uh, will when this— it depends on who, what audience I'm talking to.

We're live right now on Facebook and YouTube, and like, it's— Sunday's a-coming.

It's coming.

Yeah.

And then on Tuesday when it actually comes out on the podcast, it will have already come. No, you didn't miss anything.

Happy Easter.

Yeah, exactly. So anyway, things are good, man. How about you?

Dude, I'm doing good.

Yeah.

Yeah. Like, I'm like, I haven't gotten home before like 9:30 pretty much every night for like the last 2 weeks.

I feel you.

But like, I'm feeling good. Like, I want to, you know, Make hay while the sun's shining, basically. I mean, like, it's like, shoot.

Yeah.

So it's good stuff, man.

Today was absolutely gorgeous outside.

It was.

Yep. It was fantastic.

It was, it was a perfect day once again for termites.

Oh, oh dude.

So, so you put up some, some crazy videos today and I, and I was like, dude, can you not just kill those things?

Yeah.

You know, they were everywhere.

Show me the money, baby. I'll kill all of them.

Did you see my follow-up?

Yeah, I did.

Just stomp them.

Stomp them.

Get rid of those things.

Dude.

I—

so I, again, I had another one today that I've never had happen before.

Okay.

I, I had a lady call me, and she, she owns a house, near my office. And she was trying— well, she's in the process of selling the house to the guy renting the house. And she's— she told me, it's like, I really wanna do, do right by this guy. Would you mind coming and inspecting the home for me? We've had some issues that we've been concerned about. Could you just come check it out? Be happy to. So we set up the appointment. Like, there was no planning in this. We just had the appointment set up today. Well, it just so happened, like, every termite colony in Houston today decided to swarm. Well, and so, like, as I'm

walking into the yard, I'm like, oh, there's a swarm. Oh, there's a swarm. And they're, like, popping up out of the ground, literally. Like, I see them flying.

Oh, man.

And, and so I'm, like, telling her, I'm like, hey, I'm, I'm seeing termites, like, swarm all over your yard. That's not necessarily a bad thing. I mean, they're just doing that right now. But, like, they're in your yard. And, and for, for those of you that don't know, on average, and like at least here in Texas, like the average yard has like 20 colonies of termites in it. So it's, it's, it's really not that big of a deal if you just see them in your yard, right? It can be, but it's, it's not necessarily a big deal.

Well, you would rather them be in your yard than be in your house. In your house. Yep.

So, so she ends up having me there with her who owns the house and the tenant to check it out while they're both watching me. Which I don't care.

Sure.

But, like, that's, you know, like, I'm there for her.

Mhmm.

So, like, like, so I'm having to tell her things in front of him that he's going to now know as the buyer.

Mhmm.

And that, yeah, that, that can be tricky.

It can be.

So, and I didn't, I didn't want her to be mad at me, but I also was just, I'm, I'm gonna tell you the truth.

Right? Doing your job.

So we're, we're walking around the outside of the house in the backyard, and, like, as we're standing there talking, termites literally start swarming out of a window. And, like, I, I told her, I was like, I look, I'll be like, that's not good.

Right?

It's never good when that happens. But, like, they were literally just coming out of the window frame. I was like, oh, man. They're in the house. Like, they're in— like, there's no question. They're in the house.

Right?

So—

So at that— I mean, at that point, you have to treat it.

Well, I thought I don't have to do anything.

Well, but, I mean, if as a— as someone that owns the house, you have to treat that house. Like—

Yeah. Well, like, you know, there, there are some situations, like, you know, this— I think this is good for most business people. There are some situations that are worth walking away away from. This wasn't one of them. But like, there, I've been in some and like, there was actually one I did with Ricky one time where we both just kind of took a deep breath and walked away and said, dude, don't buy that house.

Right.

So yeah, I mean, it was, it was, it was a weird day. But we, so we actually have a guest we've been trying to get on for a while now.

I mean, this has been—

He's been long ducking and dodging us. Oh, I don't know about that.

That's right.

We got, we got Robert Green from, from Greenlight Movers, and we, we've been excited to have you on the show for a long time. And we're also excited because right before the show, he told us that we could talk about anything.

Absolutely.

So I really wanna know from you guys, are you guys gonna be changing the way you're shaving?

No.

No.

Change the way I'm shaving?

Yeah.

No. No?

No. So before the show, and I don't know if Robert, if you've seen this, I was showing Kevin the ad for Jeremy's Razors.

Yes. Now this is, I'll tell you, this is unbelievable. Unbelievable and amazing.

Have you seen this?

I have not. I want to see this. It's it's fantastic.

I don't think we can. I don't think we can show the the ad. No, no, no. But do you know what the do you know what the Daily Wire is?

Yeah.

So the Daily Wire used to be sponsored by Harry's. You know the the razor company, and now they've got like all these gels and shampoos and ba ba ba ba all for men. So they pulled their ad because they said they had a misalignment of values over something that one of the hosts on the Daily Wire said. And they made it very public that that was why they were doing it. And The Daily Wire just now responded this year and said, like, hey, you know, like, look, if you want to pull your ad, we don't care. Pull your ad. But, like, don't, don't go out and say that, like, that we have a misalignment of values. Don't, don't try and besmirch us.

Yeah. Right.

So in response to that, the president of Daily Wire came out with his own line of razors called Jeremy's Razors. And the— what was the domain for it?

I hate Harry's.

I hate Harry's dot com. And so, like, they do, like, this 2-minute ad about, like, this— you'll have to watch it.

It's good.

It's funny.

Well done.

Yeah. And so anyway, I know a little bit about it. I know that, like, within the first 3 days of the company going public, they had, like, 27,000 subscriptions made for their razors.

Wow.

And so it's, it's just interesting to watch how— and, like, all this is happening on Twitter, by the way, which that could change now that Elon might be buying that.

Yeah.

I mean, he made—

$56 a share.

Yeah. He— I think he made— it was like a 50% bump in the stock price that he would pay for it for what it's valued at right now.

Right.

That's crazy.

It is crazy.

So— but anyway, all this happened on Twitter.

But, but here's the thing. I mean, look at us.

What?

We're not gonna change the way we shave.

No. Robert, look at Robert.

You don't shave.

I don't shave.

No, I don't shave.

Are you kidding me? Yeah.

Who does that?

Look at this. This is, this is not the face of a man that shaves.

Well, you're not doing the football thing anymore.

That's true.

Yeah.

You would've.

I would. Well, eventually.

So let me ask you this. If you had to shave for football season, which I know you're not, but if you had to, would you order the razors?

Abso-freaking-lutely.

Wait, why would you have to shave for football?

He was a—

Official?

An official, yeah. And they have to shave.

What? I never knew that.

Okay, well, let me ask you this. Have you ever seen a football official with facial hair?

I haven't, now that I'm thinking about it. Okay, there you go. I mean, football's a manly sport. I mean, what's more manly than a big beefy beard?

It's— but here's what's crazy.

What about the hair on top?

Well, obviously that's not an issue.

Well, I mean, for like, for like the rest of them, obviously, you know, that's not an option for you, but—

Right, like, yeah, like, I, I think that, um, yeah, I mean, there's, there's— so—

Did you have like a ponytail?

No, not really, no, because—

No mullet?

The whole thing is like, it's, it's a, it's a whole kind of old-school mentality of professionalism, right? And You know, there was a lot of, of businesses back in the day that, you know, being professional meant that you were clean-shaven and—

Sure.

Those sorts of things. And so it's the same type of deal. It's a professionalism thing and it's a tradition that just holds over. Now, a lot of— you'll, you'll see more, more high school officials that, that still have some facial hair, but, you know, once you get to like a certain level, you're doing like, you know, 6A, 5A, 6A football, you're not going to see very many. Uh, but especially once you get into college, it's a big, big deal. You don't— in NFL, like, you don't, you don't have facial hair. And what was interesting—

What would they do if you did?

Would they just fire you? Well, it's—

Or fine you?

No, it's definitely an expectation. Like, you either will shave or you will not be part of this conference or part of this organization. So the way they say it's kind of funny to me, at least the way it was said to me. which was no hair below your upper lip. And I'm like, why don't you just say you can have a mustache? Yeah. So I don't know really why that's the stipulation, but it is what it is. And I mean, it's just—

Wait, so can you have hair on your head then? Is that what you're saying?

Well, I guess.

I mean, I mean, I can't recall.

No hair, no hair below your upper lip. So you can have hair on your head.

Yeah.

You have one of those beautiful bowl cuts. There you go.

Yes. Oh, Zack Morris.

I'm thinking more like Mo Howard, like, oh, full bowl.

Yeah.

So, no, I was wondering if they got fined. I saw this really beautiful meme today, and I got it from my buddy Greg. I'll have to show it to you later. But here's what it says. It says, punishable by fine means legal for a price.

Oh, nice. Nice. That's good. No, I don't think there's, like, any fine. It's just It definitely is an expectation though.

Which, I mean, like, that's— that is something that they do in the NFL, right? Like, if you do like certain things on the field, like they'll find you. Yeah.

Which means it probably is a fine.

Yeah. Well, but like, for legal—

for a price.

Yeah. As far as I know, officials aren't getting fined for stuff.

Okay.

They're getting—

I mean, you're just gonna get canned.

Yeah.

They get paid pretty well too.

Oh yeah, they get paid really, really well.

Some of them make what, like a quarter million a year?

Oh yeah.

Just being a ref.

Yeah. Oh yeah. I mean, Really more than that. Some of them, I mean, uh, it, it kind of—

you're not getting any sneaker deals.

That's—

no, no, no, no.

Like, I mean, like, legitimately speaking, that would be funny though. That would. The, the officials that do the Super Bowl, they make about $30 grand plus for just for that one game.

Wow.

Plus all of their expenses.

I got to be honest, that doesn't seem like enough for that game.

I know, I agree. Yeah, but it is what it is.

I mean, I think that's a ridiculous amount of money for officiating a game, but like For all the money that gets poured into the Super Bowl, that just doesn't seem like enough.

I agree.

I agree. I mean, that's like two seats. Really?

If you think about it, that one guy complaining in the stands, "I pay for your salary." That's right.

That's exactly right.

Make better calls.

Make better calls.

Yeah. No, but anyway, so, but well, I'm glad we got on that tangent.

Yeah.

That was fantastic for a moment.

I actually— I'm actually— we haven't done this line of questioning in a while. I'm actually curious how you got in the business. What's, what's, what's the origin story of Greenlight Movers?

Nothing bad.

Um, nothing bad.

Well, let's move back then.

The way he smiled at me. Oh yeah, we need some drama. We need a little bit of controversy. Uh, yeah, nothing bad. It's just, uh, I work for another moving company. So long story short, or long story long, probably.

Yeah, no, long's fine.

Uh, I used to I used to move a lot as a kid. I've kind of— I think I've went to 10 different schools. My dad was in the military, um, then he went into aeronautics school, became an aircraft mechanic. So I moved from Lawton, Oklahoma, a few times within Lawton, to Oklahoma City, to Tulsa, to Fort Worth, Richmond, Virginia, then here to Houston. I moved at least 2 or 3 times here, 3 or 4 times.

Okay.

So I moved a lot.

Yeah.

Um, so I kind of already had the, the understanding of moving, what you go through emotionally.

physically.

And it just happened to, by coincidence, I was looking for a job younger, uh, 17, 18 years old.

Okay.

And ended up finding on Craigslist a moving job, moving position. Just did it on the weekends, and I ended up falling in love with it. Love the physical side of it, helping people out. Ended up moving up to be an estimator. Love that as well. Just hated the company I worked for. They were all about money but never about the experience. But they try to sell the experience to me, the movers, and the customers. But when I became an estimator, I realized it's just all about money. And I've realized when you take care of the experience and the customer, the money's always there.

Yeah.

So I just really got tired of putting my name on something. I'll basically go into a home or a business, give them an estimate on their move. And so the way they charge is if the move goes over the allotted time that I estimated, the customer pays more. Which I don't, I don't like that. Used to not be that way. Um, but I quickly found out that they were putting inexperienced guys on the move. I would have a crew of 4 people, 2 guys were experienced, 2 guys never did a day in their life. And so the move's taking a lot longer, looked at like I'm the issue, but really it was them. So that kind of drove me out of it. Tired of putting my name on things and having to fix it so my name stays good, not

because of the company, but for me.

Yeah.

Um, I end up then got to a situation where Uh, said company let me go even though I was the top estimator, top sales guy, um, and the youngest in the Houston market that they ever had.

Wow.

Uh, just didn't really make any sense. But since then, I had somebody we moved, took care of them, um, I moved other people. And then long story short, they've tried to call me about 9, 10 times to get me to come back. And I started to realize it was just a manager that was exiting and trying to set it up in a poor condition for the next manager. I guess to make themselves look better. But unfortunately, you know, I had to lose my job for that.

Sure.

And so all that came into play and I just realized I love what I do. I just didn't like the company side. Instead of joining another moving company and having to prove my point, I just made my customers my boss as opposed to a boss that never did a day in their life.

Nice.

So, um, yeah, just loved moving. I loved the whole emotional side of it, understanding it, and just never stopped.

Wow, that's awesome.

Yeah, so that's what got me into it.

So on, on something that you said about the, the company you're working for, did you, did you kind of feel like as the— when they like trained you to be the estimator, I assume they trained you to do that.

Yeah.

So were they, were they kind of doing that where you would like underestimate it so that then the homeowner would have to pay more eventually because they knew that it was going to take longer? Did you feel like that was the way they were kind of beefing up their numbers a little bit.

This company is a— it's a, it's a huge company.

Um, yeah, we don't need to name them.

Yeah, I'm not gonna say any names. They don't need any, um, they don't need any press, they don't need any of that. Um, and plus, if people hear the name, they'll be like, oh, okay. Um, yeah, but, uh, yeah, they didn't train me to, to undercut. The person that trained me was actually a great guy. Um, he's a stand-up guy, and the things that he did teach me to do I was kind of told to forget that when I came back. I trained with him for 2 weeks, um, and they kind of told me to forget that when I came, um, back to, to Houston from the Dallas area doing training.

Okay.

So I was kind of like, well, why was I up there for 2 weeks training if you told me to forget everything I learned? That should have been a red flag right there. But the guy who trained me, he was very honest. He trained me on just the emotional side of it, you know, how to treat people when you walk in on an estimate. Just little things that I always— I still remember to this day. Like if you go into a room with a customer that's a woman and it's just her there, Don't block the door in the— if she's in the closet, don't block the door if she's in the bedroom, just to make sure she feels comfortable.

Yeah.

Go into the other side of the room. So things like that he taught me. But again, everything that they said that I learned from him to kind of forget. So it wasn't really the trainer, it was more of just— this is kind of how they did it. They like to undercut. So they didn't say, hey, go in there and quote— they all— they told me to quote, you know, above what I think it's going to be by a little bit. They didn't tell me to account for having inexperienced people on the job.

Right.

Yeah.

Because you don't really have any control over who's there.

No.

I mean, you, you went in and said, this is how much it's gonna cost.

Mm-hmm.

And they're putting in experienced people. And so, you know, um, someone, someone that might take an hour to do a job, they just don't know what they're doing.

Yeah.

So maybe it takes an hour and a half or maybe it takes 2 hours. Right. And so then, but, but they're adding that onto the customer's bill.

Yeah.

Like, what if the customer like says something like, hey, these guys were— I was there whenever it was happening, and like they were goofing off, they were slow. Like, what?

We saw an awful lot of lollygagging.

Exactly.

Like, what do you—

what— how did they handle that type of situation?

With— so with the situation, I didn't know. I just knew the move went over. Uh, I didn't have a conversation with the customer about it. Uh, they did. Um, so what happened was I went to the move 2 guys inexperienced, never did moving day in their life, first time I ever saw them. And then 2 guys that are very experienced. Went to the move for a little bit, saw the guys, and then, you know, I went off to my appointments. Um, and then on another move, I think a day or 2 later, one of the experienced guys came, said, hey, I'm sorry about the other move, you know, it took longer. Uh, we had to, uh, sit— we were packing, we had to unpack the boxes that they packed up and repack them. And so the move went longer

because we're having to really train these guys on the job. And at that point, I think a day before that, my manager's getting on to me like I was the issue.

Yeah.

When really I'm finding out that it's 50% of the crew is, is not experienced. So the move would go over because it's inexperienced people. They're having to retrain, they have to train people, redo boxes that they packed up, redo furniture that they wrapped up because it wasn't done right. Uh, it's just, it's a lot of that.

Yeah.

So that was, that was my main issue.

So you're— okay, so based on what I'm hearing you say, like, I mean, obviously you were told you can't work here anymore. You eventually build up your own business. Yeah, you start your own business. Um, so how have you— how did— what did— what types of things did you decide, I'm not gonna do it that way? And what, what does that look like for your business today?

I mean, the number one thing is it's really as simple as just do what you say you're gonna do. Um, it's really just that. Do right by your customers. Just realize, like, I think a lot of people forget in this type of industry that we are in the service industry. Our job is to serve the customers, not serve myself, not serve, you know, the team. Serve my customer, and we benefit after that. Too many people get into business because they just think about themselves. I'm gonna make so much money, right? Not, I'm gonna fill a need, I'm gonna take care of the customer, and then the byproduct of that is hopefully I make some money from it. And Hopefully I'm successful. But yeah, the first thing is to take care of the customers. That's right.

That's one thing I do differently from them is just taking care of the customer. As simple as that. Unfortunately, moving has a really bad rep. A lot of movers will get into it just to mess people over, purposely tell them one price to get their foot in the door, to tell them a higher price. It's a shame, but it makes me look better when we come in and do a good job, right? Because they don't expect it, which is to me an issue, right? It's like, it's like somebody hiring you expecting there to be bugs in the home after you leave, expecting the bugs not to be killed but still pay you. It's kind of like

what happens in moving. People expect things to go wrong, expect you not to show up, expect you to break stuff, not fix it, but they still hire the people to do it.

Yeah.

So when I come in and do something right, it's like, oh my goodness, you're, you're great. I'm like, this is what I'm supposed to do.

Yeah, this is, this is how it's supposed to go.

And so I just learned just simple things like that. Do what you say you're gonna do, do right by your customer, try to make sure everything you do is, is for the customer.

Yeah.

And it's just, that's been big. Just simple things like that.

Yeah, the mindset that you're talking about, man, is the way that a lot of people have it backwards because a lot of people are like, how can I, like what you're saying, how can I make so much money on this project? Whereas, and I forget who it was that I heard it from the first time, but it was, how can I provide the most value to the most amount of people? And that's a totally different thing because that's not me making money. That's me, what you're talking about, serving people and fulfilling their needs And not just like their expectations, but like kind of going beyond their expectations because that's where people find value is when they start receiving things that they didn't expect.

Yeah. Yeah. And I think that there's, there's something about that too though. Like, I would rather pay someone who's going to do that for me, who's going to be honest, even if they cost more. If I feel like my needs were met, but even more than met, they were realized, Like, my needs were listened to.

Yeah.

It sounded like the guy was, was not just trying to make money off of me, but truly cared about it. Like, I would rather spend my money there.

And that's right.

I think what— so this is, this is a big deal to, to us as we, we do this show a lot. Like, this whole idea of how do we, how do we help our listeners and viewers understand how to find a good contractor, right? So how do you find a good, a good contractor? I think part of it is how do you feel about it whenever you leave, whenever they leave? Like, do you feel comfortable with that person? Do you feel like, oh man, I just didn't, I didn't get a good vibe from them? Like, the vibe matters.

Yeah, it does.

It really matters, you know? And so, um, I think that Kind of that misnomer is, is people will pay for things that they find value in. They absolutely will. And so, I mean, you're, you're finding that that's true in your business for sure.

Yeah.

You know, you take care of a customer, and not only are they going to feel totally fine about paying your price, they're also gonna tell their friends.

Very true.

Right?

Especially in this area. Yeah. Yeah. Talk.

Yeah. People talk. I mean, like, and they talk in lots of different ways.

Oh, yes.

So Yeah. So let me ask you this. What, what is it that you have, uh, noticed that most people are surprised the most about moving? Like, as far as like what you guys provide, like when they're like, oh, you guys do that? Or like, or how well something— what is it that you guys do that is most surprising to your customers?

The thing I get the most, I've gotten I think yesterday, day before yesterday, is just how surprised people are that My guys come in, they're happy. They come and move people, they're smiling. They reassure them everything's gonna go good. Um, they're just surprised by that. Um, to me, it's not— I, I'm surprised that people are surprised by that.

Yeah.

I kind of have an old-school mindset, an old-fashioned mindset of just service first. Uh, I call it a lost art, you know, yes ma'am, no ma'am, Chick-fil-A type of service.

There's—

that's kind of lost. But people are surprised when we have guys that come in and just treat them like people.

Yeah.

Treat them right, you know, say we're going to take care of it. Yes, ma'am. No, ma'am. Yes, sir. No, sir. That's what people are usually surprised about a lot. Of course, the moving side of it, when we come in, wrap up their furniture, they're surprised that we do pad things up. We protect the home. Honestly, to me, it's simple. It's just us doing our job people are surprised by.

Yeah.

And it's just that I don't like that because I know there's so many companies out there that aren't doing a good job that they're surprised by us just It's like surprised that you showed up at their house or you had one of your people show up at the house and spray their house and the bugs were killed. I'm surprised you killed the— I have dead spiders around my house.

Yeah.

It's like, well, that, that's what we do. That's what I do. Right.

Yeah. And what, what, what's interesting about what you're saying, man, is, and I, interesting and sad, is that manners are surprising to people.

Yeah.

Like, like basic good manners for a company. Like what you're saying, someone comes in and asks you a question, you say, yes, ma'am. Like, that, that would be surprising to them. That— and that's such an easy thing for service people to adopt. And obviously, it's easy because they're teaching morons to do it at Chick-fil-A.

Yeah.

You know, and that's not to, like, make fun of them. Like, they're high school kids.

They're kids.

Yeah. They're giving out nuts.

And they have better manners than most adults these days. Which, you know, say what you want about millennials, but, like, there you go. Like, better, better manners than most adults I know if you came out of the Chick-fil-A program.

Right.

Um, which my parents today actually told me that they had similar service at Dutch Brothers, the coffee company.

Yeah, I've seen that.

Yeah. Uh, which I, uh, former guest David Selinger.

Yep.

Yeah, he's like, didn't he like help start that company?

Oh, yeah.

Yeah. And he, he told us, and like, they brought me a coffee today. It was fantastic.

Really?

But what they talked about was, man, the kids that were running that thing were hustling and had incredible manners. And, like, so what you're saying is absolutely true that, like, people appreciate that.

Right.

And I, I think it's kinda sad that it's, it's not the norm.

Mhmm.

You know? That— and so here's, here's what I'm— here's what I'll say about that. Like, what an easy way to differentiate your business these days.

Yeah. Yeah.

Right? I mean, it's pretty— it's, it's simple in many ways.

Mhmm.

And it— first of all, it, it's doing what you say you're gonna do. And then providing value on top of it. Right. And I mean, those types of things, you know, there's very few things in life that are—

Is that on? Is the volume on?

No, I'm good now. We're good.

I hear it.

We're—

oh, you hear it?

Yeah.

I don't know.

I'm hearing it somewhere.

I don't know.

It's gone now. Sorry.

Carry on. We fixed the sound issues.

I'll tell you that.

Because there were some sound issues and we fixed it. Um, but, uh, I— so I think that, um, there are very few things in life that are more, uh, personal than your home.

Yeah.

I mean, like, a lot of people are like— like, like, we just moved, right? We just moved, and, uh, we used some of your services to do so. And it was one of those deals where people were like, you know, it's— you it's probably really good because you got to declutter or whatever. I was like, we didn't declutter. We put everything in a box and we might possibly declutter whenever we get to where we're going next, you know? But like, no, we put it all in a box because it's our stuff. Yeah. You know? And, um, like, I, I don't know, have either of y'all watched, uh, 1883?

What is that? Is that the, is that the new like Yellowstone spin-off?

I haven't watched it. Okay, well, it's fantastic. But there's there's a moment in the show, and I'm gonna gonna give it away. But there's a moment in the show where like some stuff gets destroyed. Spoiler alert. And trust me, a lot of stuff gets destroyed in this movie, this show. So it's not too much of a spoiler. But some stuff gets destroyed. I think it's like episode five, four or five.

And um, they're devastated.

They're absolutely devastated. You know? Yeah. And it's like. because they, they brought everything they had with them on this journey. And whenever it comes to like your, your personal stuff, like there's not a— I paid for that. I chose that bed. I chose that table. I chose those, you know, that couch, right? Um, not to mention all of the, the pictures on the wall and all these sorts of things. And so for you to come in and basically you put your hands on everything. The intimate drawer, right? Like all of the things, right?

Yes.

You put your hands on everything, and there is something very vulnerable about that. I mean, I don't know, what is your— what are your thoughts about like that and like your experience with people as far as like them going, yeah, I'm gonna just give you full rights to do all of— like, touch all my stuff and move it, right?

Yeah, yeah. Some people get a little too comfortable. What I mean by that is I'll call and say, hey, how's the move, or how's the packing going? Oh good, we're at the movies, we're getting some dinner.

Wow.

Well, okay, well, I'm glad you're that comfortable. Yeah, you know, uh, enjoy your evening.

Yeah, enjoy your evening.

We didn't do that. Yeah, but I'll get calls, hey, uh, can you call the customer because we're trying to get this question figured out. They're not answering the phone. Like, yeah, are they not there? No. Oh, they just probably left, didn't they? No, they've been gone for a few hours.

Geez.

I appreciate that y'all trust us so much.

Yeah.

You know, they have questions. It's not a big issue. I mean, I love that. But sometimes, you know, our crew has questions that need to be answered. They can't answer those questions. They have something they're not sure if they should pack or not pack. Right. But that's, that's probably what I see is I get a lot of people that are pretty comfortable about it.

Yeah.

The ones that want packing, they're comfortable with us packing up everything. Sure. Most people are okay with us packing up, you know, the stuff that came from their grandparents or family heirlooms. You get some people that will take stuff on their own with them, but a lot of people are pretty— they're fine. Like, hey, you're packing my house.

I'm—

I don't want anything to do with it. Right. So we found some things that maybe we weren't supposed to find.

Yeah.

In many different ways.

That's a later question. Yeah.

We're gonna circle back around to that one. So I would just say people are, people are pretty comfortable. Sure, we get the ones that don't want us to pack up their stuff. Some of them will say, hey, I don't want anybody to touch my stuff, I'm used to packing my own stuff. No, cool, we understand.

Is it—

is there stuff that you found that you'll be like, I'm not gonna touch that?

There have been some things.

Yeah, like, like what? I mean, like nothing— I'm not asking anything inappropriate.

Well, I mean, that's, that's what it is. We've found some inappropriate things. Uh, okay, well, I remember one move— I was actually a mover on this move when I worked for the last company. And there was a drawer—

Every good story starts with, there was a drawer.

There was a nightstand that we moved, and we heard vibrating in the truck. And then we get into the room and hear more vibrating. We open the drawer and we see exactly what it is.

Oh, no.

And so we just leave it there. Didn't want to tell the customer about it.

Definitely don't want to touch it.

Yeah, definitely don't want to touch it. Then there was the Comcast guy was there hooking it up and he was right next to the nightstand and we could see his face in there as well. So eventually I ended up telling her, I think there's something going on in your drawer.

I need to know what, what like battery company they're using.

Yeah, right.

It must be an Energizer.

It must be. That buddy's not stopping.

Going and going.

Yeah, we've had that. Uh, what we found in drawers, that's I mean, we of course find whatever people use recreationally to have fun. We found a lot of that.

Uh, have there been moments where there's like, like antiques or like maybe like original art or something you're like, I don't know?

Uh, no, I can't really recall anything that we said, hey, no, I don't, you know, antique-wise that we wouldn't move.

Uh-huh.

Can't really say. Uh, but you're definitely—

there's, there's gotta have been some stuff that you're like, guys, this has got to be— you got to really take care of this.

Oh yeah, yeah, we've had—

we've had— Can you give an example of that?

I know we've had one. This was, um, a while back, just like probably 4 or 5 years ago. We had somebody move from Trinity over to Durango, Colorado.

Okay.

And they had— I just remember because it's just so heavy. I was actually moving on that one too. No, I was the estimator, but I was with them. I was pretty involved in my moves. Um, but he had a marble fireplace It was in different pieces, but just a piece probably like that big weighed 50 pounds.

Oh my gosh.

So that was not fun to move. I helped him, you know, get onto the truck. That's one thing I probably would never forget.

We moved—

there's a guy we moved from Teeswood. I moved him a few times from Teeswood to Shadow Lake Creek and then Shadow Lake Creek to Bentwater. And he had just like 4 or 5 wardrobes that were built in the 1700s.

Mm-hmm.

Just cool, cool to see. Heck yeah. I have a guy I'm getting ready to move now. It's not really anything too amazing, but it's just this cool— he has a replica of a ship inside of a glass container. It's pretty cool. But yeah, trying to think. I know I've seen some amazing things that I just cannot think of right now, um, off top of my head.

Valuable stuff, obviously. Oh yeah, pretty amazingly valuable.

Yeah, I've moved— who was it? We moved somebody that had a bust of, uh, the owner of the Texans. I think they were friends with them. Oh wow, it's just random. I guess they said that he gave them out to some of his friends, uh, which is just cool to see.

Yeah.

Um, I've moved, uh, we moved. It's a family by the last name of Biso. They, uh, looking up their history or just seeing when we packed up their home, um, they had their Marine— basically like a Marine family. They have a Marine company. They used to pull ships out.

Okay.

Of the water, kind of save the ships. I don't know if they're kind of what situation they're in, but you would find Like, uh, I don't know what it's called. It's some sort of meter that gauges how deep they're going into the water.

Okay.

It's pretty big, pretty thick. They had a bunch of old, um, I'm really bad at names on things, but, uh, a rower or whatever you use to steer the boat. Yeah, yeah, yeah.

Those. Yeah, wheel.

Yeah, yeah, I guess you can call it a wheel.

Yeah.

I thought it was a more technical name.

There probably is.

Yeah. Everyone knows what we're talking about.

Yeah, the wooden wheelie thing that turns the boat.

Right, right.

Yeah, it's got little, little handles on it. Yeah.

I've seen some cool hidden rooms. Uh, I've, I've had, uh, one move we did recently.

I'm really, I'm really curious that that family that you were moving might have been like some reformed pirates. Might have been, you know.

Yeah.

They just, you know, started a legitimate business on the land, but, you know, like they used to, you never know.

I mean, their last name used to be Arr.

Yeah, they did move from a, it's like roughly 10,000 square foot house. So it might have been some—

I'm just saying.

Yeah. Some booty.

Treasure chest.

Pirate gold will buy you, buy you quite a bit.

It will, it will, it will. We've done probably like 4 or 5 moves for them at this point.

Nice.

Okay. Moving, I think we're supposed to do a move from New Orleans for their mother as well.

Nice.

But they have a, there's a lot of cool, cool family history for them.

Did they pay you in doubloons?

They didn't.

That should have tipped you off.

But I found a genie jar. I don't really know, it's a little, you know.

But meeting them made me realize how boring my life is or how my— I don't have a family history like that. Like, oh, we used to pull ships out of the— and we have this huge family company with newspapers with our, you know, father on it. I don't have that.

Yeah. Yeah. Okay. So, uh, since we're talking stories, like, have, have you ever— what is the— because I know that you don't always pack people. In fact, I would assume most of the time you don't. I don't know. But, um, what are some horror stories of people that are like, come, you know, you're we're moving today. You show up at their house and it's ready to move everything, but it just wasn't prepared, right? I'm assuming that there's some pretty bad stories with that.

Yeah, we've had some of those. I'll actually give you one story just of a move that we, we weren't able to do. Oh, uh, just because of how bad it was. Uh, it was years ago, it was before I started this company.

Okay.

And, uh, she was— she lived over by, uh, off of Gosling and 99, I think before 99 was there. Okay, so neighborhood over there starts with an M. I think it's McKenzie Park or—

Yeah, that's one of the newer ones over there.

Yeah, nice, really nice homes. But she had a home kind of back in there right by, uh, I think it's Fox Hollows over there. And she had probably, say, probably 5, 10 acres.

Okay.

And long story short, city was kicking her out, basically buying her land.

And it was like eminent domain kind of a deal?

I believe so.

Okay.

Um, it's either for the neighborhood or for 99. I think it was for the neighborhood. Uh, but anyways, we— I, I go there. It's a— it's just a big field. There's a, um, a mobile home here. There's a fifth wheel over here. Then there's like kind of further back, there's 2 back ends of an 18-wheeler. And then she has a few horses as well.

Yeah.

Um, so talk to the lady and we're supposed to move everything from— this is just an estimate— so we're supposed to move everything from the mobile home, the fifth wheel, and some stuff from one of the, uh, the back ends of an 18-wheeler.

Okay.

And so I walk through the fifth wheel. It is jam-packed. Um, then I get over to the mobile home, and she, she's an older lady. She said, well, hey, I haven't been in this mobile home in a few months. Um, she pointed to the stairs. Stairs that go up to it are wooden. They broke. I almost, you know, almost broke my hip. I've been in there since. So I go inside and it's, it's ransacked. It's food on the floor everywhere, clothes everywhere. You can smell a bit of a stench, animal of some sort.

Oh my gosh.

And, uh, I could see droppings and I noticed raccoons have been in there at that point. And it's just, it's, it's bad.

Yeah, right.

Uh, to the point where I, I had to walk away and say we couldn't do the move, right? And even though the city was paying for it, so the city's paying for it, it's gonna be like a $25,000 move.

Oh my gosh.

Um, but even then I was like, I can't do it, right? Just not— I'm not the first company to, to deny her, right? So apparently it was a big of an issue, but big move, but just couldn't risk guys getting rabies.

Sure.

Because it was, it was bad.

Wow.

Of course I've been into homes that are, that are, um, uh, whether— I can't remember, like hoarders or— yeah, they're hoarders where— okay, fortunately I haven't had the bad hoarders that you see on TV where they have—

Yeah.

dead rats and it's filled up to 5 feet tall. I have had it to where we can't see the floor, um, anywhere in the home. Papers everywhere, stuff everywhere. Um, I haven't had to walk away from any of those. Okay. As of yet, I haven't seen any of those in a while.

Okay, that's good.

Yeah, but fortunately we were able to take care of them. But most of them just been a lot of stuff.

Yeah, just stuff everywhere. How often do you show up to someone's house to move and their stuff's just not packed?

Used to be a lot. Okay. Uh, not, not much now, uh, but it used to be a lot when I worked for the last company. I don't know why, but people are more prepared now.

You think it's like a communication issue?

It could be. Um, I, I think it's that. I know we've had a few times where people didn't pack, and it's more of a communication issue on the customer. The company could reach out and say, hey, you know, we're just following up, we're going to be out here this day, we'll make sure you have these things taken care of. That, that would fix it, at least be more prepared.

Yeah.

But of course, you know, the customer, if they know that we're coming in just to move and they don't pack anything up, I think it's kind of communication issue on their end.

Yeah, right.

But again, as a company, we know this. This is our profession. We should contact them beforehand, right? Um, I feel like now, because we are really big in word of mouth, then a lot of people— we move good people, good people refer us out to other people. So people like you that have your stuff together, yeah, uh, if you can't do certain things, like if you weren't— if you didn't want to move yourself you would let me know.

Yeah.

Or say if the situation where we're just moving, you would do let me know ahead of time. Hey, we didn't pack it up.

Sure. Yeah.

Sometimes people just—

We're not ready.

Yeah. There's some people who think that they can get more out of it than what they thought. They maybe can get a free pack or something.

Yeah.

Some people just unprepared and just didn't let me know.

They're just—

they got a lot going on, which I can understand. But we've had a few of those. Yeah. Walk in and we're like, What are we doing?

Right.

And ends up being at 2 o'clock in the— or we get there and they're, they're packing as we're moving.

Sure.

Which those always take forever.

Yeah.

Those end up being 2, 3 in the morning moves. We've had moves where we've worked longer than that, unfortunately.

Yeah.

On some.

I mean, do your guys kind of go into those situations going like, okay, this could be a cakewalk or we could be here till 3 in the morning? I mean, they kind of go— do they kind of go prepared mentally to be like, this could go one of two ways?

I don't think so, because most of our moves go pretty smooth.

Yeah.

Uh, I think the experienced guys in the back of their head like, okay, something could happen, or I could get here and it could just be totally crazy.

Yeah.

But they know that I'm— we usually prepare the customer.

Well, because you guys go and look ahead of time.

Yeah, depending on the size of the home or how soon they give us a heads up, uh, we'll go— I'll go out there, see everything, give them an exact price for everything so there's no surprises.

Yeah.

Uh, and then let them know, hey, if you want us to pack up, let us know ahead of time. So I don't usually run into those issues. Um, for the ones that we talk to over the phone, still kind of go over the same things. So it doesn't, doesn't usually happen.

Okay.

I just think it is because we just move probably different kind of people. The company I was with before, they kind of just try to move anybody that would pay, pay for it.

Sure.

Yeah.

Paying customer.

Yeah. And they didn't always explain the charges properly. So we didn't always get the right type of customers. Yeah.

They were just hunting for warm bodies.

Exactly.

Yeah.

So they were pricing out a move a certain way, not giving the full price. So then people that were moving aren't expecting that. And they're not as professional, as prepared. So it ends up coming down on us where we're there till 2 or 3 in the morning.

Yeah, well, I will tell you that, you know, you're talking about like the, the guys that work for you, um, which, which, by the way, when you treat people well, they want to stay with you.

Yeah, right.

They want to work. They want to work hard for you, right? Um, I can tell, um, that your guys are treated well and then they, they feel, um, well compensated and treated well. So, um, they were delivering some stuff for us, like for the pack. And, uh, the guys are like, yeah, we'll see you tomorrow. And I was like, I was like, well, no, you won't, because we're just— we're gonna move ourselves. You know, they're just doing the pack. He's like, oh, for real? And I was like, I was like, yeah, yeah. And he was like, and he was like, oh man, I was like, I was like gearing up.

I was like, I was like, this is a decent sized house.

Like, he's got some stuff. Which I don't— I really didn't feel like we had all that much stuff, but, um, he was like, I was geared up for this and everything.

He was just a—

he was a cool dude to— a couple of them were just really, really cool dudes to talk to.

Yeah.

Which, you know, I think, I think that speaks volumes to, uh, to the type of business that you're running. And again, it goes back to, um, vetting people, you know, what kind of vibe do you get from them, those sorts of things. Um, because at the end of the day, I mean, they are going to be responsible for, uh, for moving your stuff.

Yeah.

And, uh, that's a, that's a big deal. I mean, because here's, because here's the thing, like, we, we've had, we've had people come in and move us before, and, you know, we— I remember specifically, uh, we really liked the kitchen table we had, and whenever it got put back together, it was like, this didn't it just, it wobbled. I was like, it didn't wobble before they took it apart. And so I like had to go like take the legs back off and like reglue some stuff because some stuff got cracked and broken. And it was like they didn't take their time taking it apart. And that kind of stuff happens, and I get that that kind of stuff happens, but at the same time, like, I

wish that I would have just been told.

Yeah.

I wish that I would have just been told, look, hey, you you know, sorry, something happened. But as it was, like, I was— I just kind of took care of it because I was young and dumb. I didn't even realize that they were probably liable for that, probably should have had to pay for it or whatever. Um, but that kind of stuff would go a long way, even just like the honesty of like, hey, I, you know, didn't mean to, something happened, you know, it fell off the wall as I was trying to take it off and it slipped out of my hands or whatever, right?

Yeah.

Like, that kind of stuff, just being honest about that kind of stuff goes a long way.

Very long way.

So how do you, how do you guys manage that? I mean, like, I mean, like, you know, you're moving stuff, something's— I mean, it's bound to go wrong. Yeah, you can be as careful as you want and something's going to get broken. Perfect. Yeah, I mean, it's gonna happen. Not to say that you guys intentionally would do that, no one wants to do that.

Sure.

But like, how do you guys manage that when someone says like, hey, this, this thing got damaged?

So first and foremost, I tell my guys, always let me know something goes wrong.

Yeah.

Uh, I, I'm not gonna chew your head off.

Sure.

Uh, just let me know. Honesty is the biggest thing. So first I tell them, let me know, just send me a picture, whatever it may be. Um, the second thing is make sure you're doing your job properly so things usually don't happen, right? So when something does happen, whether it be told by the customer or one of my guys, depending on what it is, um, just kind of depends on what we do. So if it's like, say, a scratch to a desk, depending on how they feel, um, either we'll have somebody come out and fix it give them a certain amount of money for it. Um, usually one of those two. Okay. Or if they are fine with it, then it's up to them. But we want to make sure we make it

right. Right. So our goal is to make sure we get your stuff there the way that we found it.

Sure.

Or better. Some of our guys will try to find a way to fix something they saw that was messed up beforehand. Maybe it was wobbly. Yeah, yeah, that happens actually.

They made it not wobbly.

Yeah, it's just tighten up a bolt or something. Yeah, moving the chairs like, hey, this chair is kind of wobbly. Let me tighten up this Allen key, the screw over here, and we're good.

Yeah.

Um, but when things like that happen, say a scratch to a table, scratch to a floor, we'll have somebody come out and actually fix it, get it taken care of, or give the customer a certain amount of money for it to actually get it fixed.

Yeah.

Um, say like a TV gets broken, uh, we either try to have somebody come and fix it, um, depending on, you know, what's going on with the TV. Uh, TVs are so cheap nowadays and they are so brittle.

Yeah.

Uh, that I've learned that if, if a TV gets damaged, there's— I think there's like 3 different screens to a TV, 3 different layers. If the third layer gets damaged, then if you try to fix it, yeah, it's the same price if not more than just replacing it.

Yep.

Regardless of the price of the TV, right? Um, so like situation, we had a customer, we moved, and, um, actually I'll tell you 2 stories. Uh, fortunately we don't have a lot of damages. If we do, uh, it's something very small like a scratch to a wall or something like that. But when we do, we had a customer had a piano leg somehow I think something happened with the strap, but the piano leg broke. It was a— not a baby grand, it was an upright piano. The leg broke on it. Guys told me about it. They finished up the move. I called the customer about it and said, hey, I know the guys are done, but I noticed on the piano, the piano leg broke. You know, what do you

want to do about it? We can get somebody to come out and fix it, or we can take it up to our person to fix it. It's like, oh, it's like, I thought I was gonna have to argue with you about it.

Mm-hmm. Nice.

Why? I was like, we broke your piano, the leg on the piano. Why, why would we have to argue about it? It's like, I'm just used to doing that, right? Especially with movers. If they mess something up, I'm used to going back and forth with them. Like, we did it, it's our fault, we can't deny it, we moved it, we're gonna get it fixed, and, you know, we'll let you know the time frame. And she was just so happy about it.

Sure.

So surprised. Um, which is again surprising that, you know, that it happens in the industry with a movie, that something happens, they don't take care of it.

Sure.

Another situation I had where I had a TV get damaged. It wasn't a cheap TV. It was a UHD 4K TV. TV got broken. It wasn't really noticeable. It was a crack to the screen. And at first it was working fine. And then he said it kind of started fading out. So what we did was we picked the television, I think the very next day, took it to a repair shop, had them look at it. They said the third layer was broken. It had to be repaired. It'd be $1,600 to repair it. or $1,600 to buy a new TV. So bought a new TV, made sure it all matched up, sent him the information first to make sure it was correct, and then we got the TV delivered, took it to his home, set it all up, and he was surprised.

Wow.

And it's like, this is how you do things. Yeah, does it feel good?

I mean, no, but I mean, look, you have, you have liability insurance too. I mean, and, and it's one of those deals where You, your business, probably more than some even, your business relies heavily on word of mouth, right?

Mm-hmm.

I mean, I know that people find your business on Google and they find your business through Facebook and all that other kind of stuff, which is where a lot of people find business. But, um, you know, it's, it's pretty, it's pretty easy for someone to say, yeah, they broke my, my couch and never fixed it. Like, I, and I've been, I've been fighting with them for 3 months and nothing. Right? I guess I'm just gonna be out a couch, right? Um, that's one type of review that someone's gonna go, well, I'm never gonna use those guys. Or it was like, yeah, they, they broke my couch there. Someone's gonna be like, oh man, that, that really sucks. It's

like, actually, it was great. Like, they fixed it and it was done within like a week.

And I, I—

they came to me and told me they did it. Like, that's a whole different type of review because now it's like, oh, well, I, I expect something's gonna go wrong in a move if I'm, if I'm paying for it. Like, I expect something's gonna go wrong. And now I, I know that the company's gonna be super honest about it.

Like, yeah, because one, one of two stories is gonna get repeated often.

Yes.

And loudly.

Yes, exactly. And so, you know, I, I know that, that there are— those are frustrating, frustrating moments for you as a business owner, right? It's frustrating. It's like, Dang of it.

Like, not the way today was gonna go. Right?

Like, I know, I know they were trying to, like, this is one of those moments where they weren't fully ready. And so we were trying to rush a little bit and they tripped over something.

Yeah.

They, they know better than that. What, whatever happens. Right? And it's frustrating, but at the same time, that person can either leave you a super negative review, or they're gonna leave you a review that maybe it's a 4-star review, And the 4-star review says, yeah, they've damaged something, but they immediately took care of it. And I'm really thankful for it. Like, honestly, 4-star reviews are great. I love 4-star reviews. Like, 5-star reviews, unrealistic. They are. I mean, 4-star reviews are the ones that I look at whenever I'm looking at Amazon. I go, okay, these people are being really honest.

Yeah.

They're— they took the time to go look.

Not just clicking through.

That's right. It's a really good product, but there was this one thing that I wish was a little different. Okay, that's a very honest review, you know. So I don't know, I, I think that there's value in, in that more so than— it goes a lot further than, than just trying to sweep under the rug, trying to save money in the end. Like, I don't know, I, I know that as a business owner that's frustrating, but—

I mean, truth always comes out. I'd rather come out at some point right then and there by the customer as opposed to letting it— I got a customer tell me today, I was on the phone with her, So yeah, I love my last moving company that I, that I had before, but I went to go move my rocking chair to another spot in my home and the, the, the arm fell off. And she's like, yeah, now I don't want to use them anymore. She was happy with the service, but when she found out that damage happened, obviously it's, it's obvious that they knew about it, right?

Yeah.

They just stuck it somewhere and said, hey, you know, you'll find it. That can, yeah, make or break.

Sure.

If they would have came to her and told her, she wouldn't have even been calling me at this point. Yeah, I'd be calling them.

Yeah, arm on a rocking chair. I mean, that seems like—

I don't know how she didn't notice that.

Or just, you know, like, like if you're the moving company, like, it seems like something you could fix with glue.

Yeah, yeah, pretty—

I mean, like, really, I mean, like, if it— I mean, like, I get if it's like, it's like a family heirloom and you'd be really upset or whatever, but like those rocking chairs, I mean, like those joints just come apart and you can reglue them.

Yeah, it's gonna happen.

So yeah, it's a rocking chair, right?

So exactly.

It's actually one of my favorite scenes from The Patriot.

Oh.

where he's trying to build the rocking chair and they keep falling apart.

Uh-huh.

I love that scene.

Oh, he's a little man. That is a, that is a really good scene.

That's a good one.

Yeah, he was terrible at building chairs. He was great at killing people.

Yes. Hatchet throwing, spot on.

Yes.

Yeah. Stick with your, stick with your lane, dude.

No cheating.

God, that was a good movie. That's the second movie tonight that I'm like, man, I really think I should go home and watch that movie. You know what the other one was?

What?

So I Married an Axe Murderer. We were talking about the Easter Bunny tonight.

Dude, that's an old movie.

Oh, I know.

Is that Mike Myers?

Yes.

Yeah.

So, um, yeah, so we're talking about, um, that's like, that's like predating like Austin Powers and like all of that.

Oh, you're taking it back.

Yeah, it is. And so there was this— we were talking about the Easter Bunny, and we're talking about little kids and about how like little kids get freaked out with people in costumes, right? And, and this person was saying, you know, you know, you got Santa, and Santa's creepy to a lot of little babies, right? They, they scream. That's why you get these awesome pictures of kids. They're like, you know, their Santa pictures. But it's like worse with bunnies. And I think that what, what the point was, was said the head, the head, they're so big. And I was like, it's like an orange on a toothpick. It's like a planet. And it's this classic scene in So I Married an Axe Murderer. And me and one of our friends,

John, we were sitting here talking to each other and laughing back. He was red in the face, we were laughing so hard. I was like, now I need to go home and watch that movie. It's fantastic. And now I want to watch The Patriot. Thanks a lot. I'm never gonna go to bed.

You'll be up late. Yeah, I'm gonna be up late.

My kids would be freaked out by the Easter Bunny, mostly because I exposed them to Monty Python.

Oh yeah, the killer rabbit.

Yeah, the killer rabbit.

Scary stuff to a little kid. What? Then you make it like 4 times size.

3-star.

3.

Oh, 3. So good. Oh man, what a great movie.

So I never really watched the Monty Pythons. Really? No. Yeah.

You never saw a whole— do you never saw it or you just never got into it?

I've seen bits and pieces of them.

Okay.

Just scrolling through as a kid when it was on TV. Yeah. The Holy Grail.

I never actually watched them. The Holy Grail is like, ugh.

I don't think you need to watch any of the other ones because they're not really worth it.

No.

The Holy Grail though. That one's good. And, and the, uh, the old Flying Circus, just like particular skits that— because like they're the original SNL. They're the guys that invented sketch comedy.

Sure.

Pretty much for television.

If there's one other you might choose to watch, it was maybe The Life of Brian.

Yeah, I'm just, I'm just not interested in seeing full frontal on dudes.

Oh, yeah.

I'm just not good on my thing. That's true. Yeah.

But the Monty Python and the Holy Grail was like, Oh, it's so good. Yeah, it is. It is, in my opinion, it is the most quotable movie of all time. And I mean, to think that they made that movie with $5,000, that— yeah, yeah, that is insane. Yeah, you know, so—

And as like a joke.

It was a complete joke.

The fact it's so legendary too.

Yeah, that's—

yeah, I mean, it is.

I think, I think if nothing else, you want to watch it not because you might like enjoy it, But just so like you can be a part of a conversation if it comes up, because like it comes up all the time. It does as like just like little sidebar jokes. Like it's almost like everyone knows the same inside joke, and if you haven't seen it, you're like, why is everyone chuckling at that?

Yeah. So, and I'm always left out because I don't really watch TV.

Uh-huh.

So like when y'all talking about new shows, I'm like, uh, I don't know about that. Uh, I don't— right, you talk about the new Netflix show, I'm like, uh, there's a new show on Netflix. Only time I'll ever watch TV is UFC. Okay, fighting's on. Okay, and that's really it.

That's it.

Yeah.

Wow. All right.

Do you— I mean, so do you, do you go somewhere to watch that, or do you actually have a TV at home to watch that? At home.

Yeah, I mean, I have, I have a TV. Okay, I just don't watch it.

I see. I tell people that all the time. It's like, I don't watch TV. Like, I have TVs.

Yeah, right.

I just don't really— like, I have, I have things that I watch, but like, I'm not I don't have— like, I don't have to be there on Thursday.

Yeah. Or whatever.

Like, I'm just not— I'm not into it that much.

Yeah. So, yeah. All right, well, let me ask this question. Is there something that we haven't talked about as far as like moving or, you know, anything like that that you think we should talk about?

Um, I think we've kind of covered it all. Um, everybody knows I'm, I'm all about customer service and quality. It's all I care about.

That's huge.

Yeah, it's huge. And I feel like that's the way anybody should run their business. Customer service and quality.

Yep.

Make sure you take care of your customer, customer experience, and the quality is there as well. That's really it. We offer all types of services— moving, packing, unpacking, just loading, unloading, do some organizing. Not the organizing that the organizers offer. More of like, if we're unpacking your home, we can put it in the place for you that you chose to put it.

Sure.

Organizers, they have way better expertise than we do. They can look at something and say the feng shui over here is better over here, right? However they do it. But in regards to general moving, picking up, picking up items, we even had one roofer that asked if we pick up materials. We can do that as well. But our main focus, what we, what we do on a day-to-day basis is moving, packing, and unpacking. Okay. That's what we normally do. Whether it's a, a, um, so, um, a senior living facility, we do a lot of those.

Oh, uh, whether it's moving like individuals in and out of— okay.

Yeah. So there's a place called Avanti Senior Living. We've done a lot of their moves.

Okay.

Move people within the facility, into, out of. We've done a lot of moving people from like College Station, Bryan, Beaumont. So we go outside as well to the other areas around Houston. Sure.

But have y'all done any interstate?

Yes, we've done that as well. So moving people in and out of state, if it starts here, ends here, we can take care of them. Okay, so, uh, how we operate in any move that we do is we're a direct service mover, which means that we start the move in our truck, we end the move in our truck. We don't start the move and have 4 or 5 other homes in that truck, whether it's going down the street or cross-country. So it's basically when we get it, we're going directly there.

Yeah. Okay, so, and you're saying that, and like my brain is going, okay, so you're telling me that's something different that you guys do? It's—

the other companies offer it, but when people think about moving out of state or out of the area, usually first people's thoughts is a big 18-wheeler truck, right? The big Ally.

What is that, like the Mayflower or something?

Mayflower.

Okay.

Grable, they're not in business anymore. Um, but that's, uh, what people think about. So they're, they're on the mindset of, hey, you're gonna come in with a huge truck, I'll probably be a quarter of that truck, you pick up my stuff, and you'll probably deliver it in a couple weeks to a couple months. So for us, if we load up on a Monday, we'll have it, you know, delivered by Friday wherever you're at, right? If we're loading on that day. So California will be there in 3 days. Florida will be there, you know, 2 to 3 days.

Yeah.

Uh, going to New Orleans, we do that usually and load up in a day, drive the next— I think, yeah, we drive the next day.

And like a 24-hour turnaround right there.

Yeah, yeah, yeah. So we're, we're— we get it loaded up, we're going straight there. So have you guys done California, Florida, We've, uh, done California, done Florida, uh, getting ready to do Florida again here soon. Uh, I've gone up—

a lot of people moving to Florida.

A lot of people.

Yeah, Florida.

Yeah, a lot. We've done Florida, different parts of Florida. Uh, I want to say, uh, Punta Ratón, I think it's called. I think it's Rat's Point.

I think it's—

that's what it meant, which is a bad name for a place to live. Uh, we've done Boynton Beach, Miami.

Somebody that named a city that didn't want neighbors.

Yeah.

It's like the whole Iceland-Greenland thing, right?

Yeah, yeah. I heard what Iceland actually is— green. And Greenland is ice. Yeah, yeah. Mess with my childhood. Like, that whole time I'm thinking it's this big brick of ice. I thought I knew you.

Yeah, no, it's just a ploy.

That's all that is. They don't want anybody going there.

Good old Viking trick. That's right.

I mean, it, it definitely worked.

It worked.

I mean, so, well, cool, man. Well, um, well, thanks for, for your time. I'll tell you this though, like, before, before we let you go, we have to do the thing that everybody's still listening to us right now is waiting for, right? Which is the most important part of our show, which is the thing, the Final Four.

The Final Four.

That's right. This is the Final Four questions we ask each and every one of our guests. And so you are so privileged.

Try moisten the chops.

Yes. So this is very, very exciting for all of us. So here's the very first question. Here we go. What's the must-have tool you won't leave your house without?

Must-have tool I won't leave my house without. And I'm assuming tool could be anything.

Phone, anything.

I mean, probably my phone.

Yeah, there you go.

Yeah. I mean, that's—

that is the number one answer.

It is. Yeah, absolutely.

Unfortunately, my phone is my life, and it's a shame.

I think is the truth for everybody. Yeah. I mean, and I think it was an interview I heard with Elon Musk not too long ago when someone was asking him, like, do you think we'll ever advance to where, like, we're living as androids? He's like, we're doing that now.

I saw that. Yeah.

And I think he was giving an interview about— he was talking about putting chips in people's heads, and they were like, why? He's like, I don't understand why people are pushing back. I'm like, you can't walk out without having a phone in your hand or having a smart device on your wrist. Or— and people are now getting glasses.

Or like one of these.

Yeah. What is that?

Oh yeah, the Galaxy Buds.

Uh-huh. Yeah.

So I mean, like, you're— he's like, you're that way now, right?

I mean, you're literally walking out around with, most people, multiple GPS devices.

We're already Android.

Yeah.

I mean, basically, yeah. You have the smartwatch. I mean, you have the Galaxy Buds, which are also GPS, right? Um, you have your cell phone. It's all like we're already pretty much an android, just outputting it in our bodies.

Let me ask you, have you guys seen the thing that they're putting on the backs of people's arms now?

Oh yeah. It's—

and it's like, it's like injected into the back of your arm so that you can monitor your blood sugar.

Yeah, exactly what it is.

Yeah, I would never put that thing on me.

I know they have the chips that people are putting into their hands, uh, to keep them from having to hold a car key with them for work. Like when they put the key against the sensor and it opens the door for them. They're putting some chips in people's hands so you just put their hand in front of it.

What? I'm out.

For some reason that's more convenient than just holding a little card.

That sounds—

nope, that sounds less convenient.

Yep.

I had to go and have a procedure. Yeah.

Nope, I'm out. Yep.

No thank you, I will carry a card.

Yeah, I'm fine.

No big deal. Yeah. So yeah, crazy. All right, next question.

You ready? Mm-hmm.

All right, what's a job you walked away from? All right, so, um, We know that you changed career jobs, not necessarily careers, but jobs here. But we also kind of had an idea in our mind whenever we asked this question about like a home job that maybe you started and then you couldn't finish it. And so maybe you called in the big dogs, the plumber or whatever, to finish the job.

Thought you could move yourself.

It's basically like a home project that I was doing.

Right. Yeah.

So definitely if you have one of those, we'd like to hear it. But if you want to talk about a job that you walked away from, I mean, that would be fine too.

I've had a few. The outdoor stuff, like I built a fence. I thought I wasn't going to do that myself, but I ended up doing it. It's when I start working on my car, which is— I love my car.

Yeah. I just—

either things take me longer to do it, like change my spark plugs out in my car. I never did that before. And oh no, I was having misfiring issues, so I thought it was my spark plugs. Trying to make sure it wasn't my, my injector. So I ended up changing out my spark plugs, uh, and still had the issue. Ended up changing out my injector, and that was a headache of a job. Took me 4 or 5 hours to do. Uh, that wasn't the issue. And then I ended up finding out— turn my car on, and I guess something happened where I think a piston hit the part of my, um, my spark plug, and the

ceramic came off the spark plug and went into my engine and bounced around everywhere, and I had to get a new engine. Oh, geez.

Wow.

Fortunately, it was under warranty.

Oh, oh, thank goodness.

Yeah, because that's the third engine I've had to get replaced. Yeah, $25,000 job if you go to the, uh, to the dealership.

Wow.

So that's one. Uh, I have done my brakes before. This is before I even really knew what I was doing and ended up getting on my brakes and they didn't really work and realizing that I had got a bunch of air in my brakes.

Uh-huh.

And so I did it myself, but I had to get somebody else to help me pump the brakes to get the fluid out.

Yeah.

Uh, I've done it before where I've just took it to somebody, had them fix it, but I was like, no, this time I'm gonna do it myself.

Yeah.

I'm gonna fix it myself, save the money. And I end up realizing I'm saving the money but spending so much time on it.

Yeah.

Brakes is a tough one too, because like you can typically get the parts for like $40, $60.

Yeah.

Yeah. Like you go to the, you go to the guy and you're like, how much is it gonna be?

He's like, $500. Yeah.

I can do that.

Yeah, I can do that.

Yes, it will take you 3 days. And you will be back and forth to O'Reilly's 29 times.

Yep. Yep. I've had that. I've had that, unfortunately.

That's the way it goes. I mean, it's just like, you know, it's why we have a DIY calculator, right?

Let me tell you, that's, that's a business right there that could work on their manners.

Oh, no doubt.

Those people are short with me every time I go in.

Yeah.

What, mechanics?

No, the people at O'Reilly's.

Oh.

So it's mainly because they don't—

they don't— it's mainly because they don't want you in there. I know.

Yeah, they don't. No, because they know I'm gonna come up there and they're gonna have to go look for whatever it is that I need. Yeah, well, and it's just annoying to them.

I think it's even more than that. I think it's because they, they see me walking in and they're like, this guy's a moron. He is gonna tell me that he wants brakes and then he's gonna realize that he doesn't even know what model his car is. Yeah, so He's gonna buy something, and then tomorrow he's gonna come back and he's gonna blame me for giving him the wrong part. This guy's an idiot, and now we're gonna have to deal with him not today but tomorrow. Is this a real story? No, it's not a real story, but I know that happens all the time.

Like, he gets that vibe wherever he goes.

Yeah, exactly.

The moron vibe.